Terms and Conditions

The use of this website and the information distributed in conjunction with this website is offered to you on your acceptance of these Terms of Use.

By using the www.printdesigns.com website you agree to be legally bound by these terms.

Use of Information

The copyright and other intellectual property rights for all content on this website are owned by Printdesigns Limited. The information given on our website such as text, images and downloads, is provided for the use of customers of Printdesigns Limited only. Images and text should not be downloaded and re-published for use for marketing purposes.

Conditions of Use

As a visitor to our website, you acknowledge and agree that any reliance on or use by you of any information available on this website shall be entirely at your own risk. In no event will Printdesigns Limited be liable for any direct, indirect, consequential or exemplary damages arising from the use or the performance of this website or information downloaded from it.

E&OE

All product specification is for reference only and measurements are approximate. Printdesigns Limited endeavours to publish information that is as accurate as possible, however, there may be slight variations from time to time. We reserve the right to withdraw any items at any time and will not honour mistakes on our website made for any reason.

Pricing

The costs advertised on our website include full-colour printing of the product where applicable and are exclusive of VAT and delivery charges, which are added to your shopping cart before you checkout. We reserve the right to amend prices and remove any special offers or discounts at any time without notice.

Acceptance of an Order

The legally binding contract is complete when Printdesigns Limited accepts an order. The order is not necessarily accepted at the point of order, even when an order confirmation has been provided. We reserve the right to cancel an order for any reason up to the point of delivery.

Guarantees

Most hardware we supply is covered by a guarantee that can range from 1-10 Years depending on the manufacturer. Products classified as 'consumable' items such as graphic prints, carry bags etc are not subject to warranties.

If your goods fail due to manufacturing defects during this timeframe you should contact us first to discuss outlining the nature of the issue. We may ask you to return the product to us whereby we will inspect the goods and if necessary repair or replace the item free of charge.

Printed graphics are deemed a 'consumable' item and as such are not subject to any guarantees.

Payment Terms

Payment can be made via our secure online payment system or by PayPal. We can accept all major credit cards. We will require payment before we can proceed with your order.

Supply of Artwork

Before submitting artwork, it is the customer's responsibility to check that the artwork is of the correct size, format and specification for the product ordered. All dimensions, templates and specifications are provided for each product on our website. The artwork files should be supplied as print-ready.

We will check the supplied artwork for suitability and will advise if there are any obvious issues with the artwork provided, e.g. the size of the document. We do not make in-depth checks of supplied artwork including spelling, grammar and resolution of files unless we are specifically asked to. There would be an additional cost for such proofreading or detailed file-checking services.

Printdesigns Limited cannot be held responsible for any errors on original artwork files, or any delays or costs incurred if we are provided with unsuitable artwork files.

Copyrights to Print Designs, Release from Liability

If the Customer provides their own artwork, the Customer assures Printdesigns Limited that the artwork is not subject to any rights held by third parties. In such case, the cost of any breaches of copyright, personal rights or rights to the use of a design will be borne solely by the Customer. The Customer also assures Printdesigns Limited that by printing the artwork, they are also not breaching any other rights held by third parties.

The customer releases Printdesigns Limited from all demands and claims which are made due to the infringement of such third-party rights, as far as the customer is responsible for the breach of duty. The customer shall reimburse Printdesigns Limited for all defence and representation costs and other damages resulting from any such action.

Graphic and Branding Design Service

We offer a graphic design service for those customers who require some assistance with setting up their artwork. For an accurate quotation please contact [email protected] with a brief outlining your requirements.

Production Turnaround

Most unprinted items shown on our website are dispatched within 5 full working days. Please refer to the details on each product for specific lead times.

For printed items, our standard production lead time is 5 whole working days and is taken from the next full working day we receive print-ready artwork or receive approval on artwork if we are preparing design work for you.

We offer a faster 'express service' on many items at an additional cost. The cost for this service is calculated as a percentage depending on the value of the items purchased. This cost is added to the product before it is added to the shopping cart. If you wish to fast-track production of your goods you should contact us prior to placing your order to discuss your deadline and to make sure it is achievable

Delivery

Free 3 Working Day

Our free delivery time is taken from the day that we dispatch your goods. Free deliveries are usually made 2 and 3 working days following dispatch. Working days are Monday - Friday. Standard delivery times are between 8 am-6 pm. A signature is required for the delivery. Please allow sufficient time for the delivery to be made

Our free delivery costs and lead times are based on mainland UK addresses only, excluding the Highlands and Islands of Scotland, Northern Ireland, Channel Islands, Isle of Man and other remote locations. For an accurate shipping quote to a non-mainland UK destination, please email for a quotation advising the products you wish to order and the full delivery address.

Free economy delivery only applies to our standard products under 25kg, that are under certain dimensions, if you require clarification on this please call or email.

Standard Next Working Day

Our standard next working day delivery time is taken from the day that we dispatch your goods. Standard deliveries are usually made on a next working day basis (Monday - Friday) Standard delivery times are 8 am-6 pm. A signature is required for the delivery. Please allow sufficient time for the delivery to be made

Our standard delivery costs and lead times are based on mainland UK addresses only, excluding the Highlands and Islands of Scotland, Northern Ireland, Channel Islands, Isle of Man and other remote locations. For an accurate shipping quote to a non-mainland UK destination, please email for a quotation advising the products you wish to order and the full delivery address.

International Delivery

If you require delivery outside of the UK you can arrange for your own courier to collect the goods from us or we can provide you with a shipping quote. The quote we provide will be just the cost of shipping the goods using our courier. Please be aware that you might be liable to pay any relevant additional charges and duty for receiving the goods depending on the local taxation rules for the country you are shipping to.

All service times are approximate and might take longer due to customs. Unfortunately, we cannot guarantee exact delivery dates so please allow additional time for goods to clear and be delivered. All costs exclude VAT and any local duty charges which must be paid directly if incurred.

Customer Arranging Collection

When using your own courier it is your responsibility to make the arrangements with your courier and provide us with the relevant documentation to attach to your packages. Unfortunately, we can not be held responsible for any problems resulting from your courier not collecting from us, delays in the collection or only collecting part of the order from us. Goods collected by your own courier are deemed to be in good condition at the time of collection and Printdesigns will not be responsible for transit damage in cases of customer collection.

Delivery prices may be subject to change:

For items over 25kg and non-standard or bespoke items (such as large signage and high quantity orders) and pallet deliveries, there will be an additional delivery charge which you will be made aware of before your order is sent to production.

Rigid board printing can only be sent with overnight couriers when the largest dimension does not exceed 1500mm

Any item that has one packed dimension bigger than 2450mm will incur a £60.00 plus VAT surcharge.

Timed Deliveries and Dedicated Couriers:

If your delivery is time-sensitive then we recommend using a dedicated same-day van to collect from us and deliver directly to the recipient. We have several companies we use for this service and will source you the best available price. You are also more than welcome to arrange this yourself should you find a more cost-effective solution. Timed deliveries are also optional with our overnight couriers and providing the service is available to the specified delivery address we can upgrade this for an additional cost. Please be aware that timed services with overnight couriers are non-guaranteed.

Delivery Guarantees for next day and economy services:

In most cases, courier deliveries arrive when anticipated (next working day) but please note that this is not always the case because couriers are not infallible. In some relatively rare circumstances, deliveries may be delayed due to reasons outside of our control, as such we are unable to offer a delivery guarantee on orders that are dispatched with external overnight couriers.

Delivery Recommendations:

It is our strong recommendation that any products required for time-sensitive events should be scheduled to arrive a minimum of 3 working days prior to the event. This extra time allows for a degree of ‘slippage’ in the unlikely event of a delivery problem.

From experience, we do not recommend shipping goods directly to event venues such as exhibition centres, conferences venues or hotels whereby goods could be signed for by a third party or be rejected or misplaced. However, this is an advisory, and we will ship to any address we are provided with.

Re-delivery

If delivery is attempted and no one is available to sign for the goods then the delivery will usually be re-attempted the following working day. After 2 failed delivery attempts goods will be returned to Printdesigns Limited and an additional delivery charge will be applied should you wish for us to re-dispatch the order.

Late Deliveries

We will always aim to keep you fully advised regarding potential delays or production delays caused by problems outside of our control.

Printdesigns will not be liable for any losses or consequential losses caused by late deliveries or courier problems. For this reason, we recommend arranging for deliveries in advance of time-sensitive events.

In the event of goods being lost in transit or misrouted, Printdesigns will start searches from the point we are notified of the issue.

Searches will take 4 working days after which point your order will be re-printed if items cannot be located.

Printdesigns will not re-print bespoke products until all searches have been carried out.

Inspection of goods on delivery

Parcels should be inspected closely before signing for goods and please ensure that you check all items before you accept and sign for the delivery.

While every effort is made to ensure your order is perfect, sometimes problems may arise either in transit or in the production of your order.

Printdesigns will not provide compensation for losses or subsequent losses caused due to printing errors, late deliveries or missing or incorrect items.

It is therefore advised that all orders must be checked and any problems reported within 48 hours of receipt. You should always assemble your stand BEFORE taking it to your event or passing to your customer so if there are any problems they can be resolved.

If your order is being delivered directly to your customer, please ensure the Terms and Conditions of delivery are passed on to them:

Printdesigns Limited requires all customers to inspect their goods thoroughly before signing for them. PRINTDESIGNS WILL NOT ACCEPT LIABILITY FOR DAMAGED GOODS WHICH HAVE BEEN SIGNED FOR IN GOOD CONDITION or SIGNED UNCHECKED. If you don’t have time to check the goods you must sign for them as DAMAGED.

Damaged goods

It is paramount that all goods must be checked at the time of delivery before signing for the item(s). If you inspect the goods and find any damage then please refuse the delivery and do not sign for the goods. This will ensure that the consignment is returned to us where it can be inspected, repaired/replaced and ultimately re-delivered.

If goods are signed for unchecked and are subsequently found to be damaged then it is the customer's responsibility to return them to us for repair/replacement. Regrettably, we cannot offer a free collection of damaged goods that have been accepted and signed for at the time of delivery.

Returns

Should you order goods in error or be unhappy with your goods in any way then you can return them to us at your cost within 7 working days from the date of delivery so we can inspect them.

All goods should be returned sealed, unused and in their original packaging. We cannot refund for items which have been opened, used or damaged.

Goods must be returned at the customer's cost and we strongly advise sending all goods via an insured service.

Upon receipt of returned goods, Printdesigns will refund only the cost of the product itself but not the original outbound delivery cost.

For non-printed products which are bought to order there may be a re-stocking fee for returned goods of up to 20% of the value of the goods. The cost of the outgoing delivery will also not be refunded.

We cannot accept returns of items which have been bespoke printed.

Publishing photos/examples of work

From time to time we may take photographs of finished customer orders for quality control purposes or to be used as examples of our work. Such images could be published on our own website www.printdesigns.com or on social media. If you would rather us not publish pictures of your work or take / store images for our own records, please inform us after placing your order.

Cancellation Policy

If you need to cancel your order for any reason, you can do this anytime up until the goods are in production. Cancellations must be made in writing to [email protected] quoting the order number and reason for cancellation. Any monies paid will be refunded once this is received. As goods are made to order, unfortunately, once they are in production you will be liable to pay for them.

Will will not automatically assume that an order is cancelled if payment or artwork is not received. You will need to inform us as per the cancellation policy to cancel an order.

For non-printed products which are bought to order there may be a re-stocking fee for cancelled orders of up to 20% of the value of the goods plus the shipping cost for us to return them to the supplier.

Should you order goods in error or be unhappy with your goods in any way then you should return them to us at your cost within 7 working days from the date of delivery so we can inspect them.

ll goods should be returned sealed, unused and in their original packaging. We cannot refund for items which have been opened, used or damaged.